Frequently Asked Questions (FAQs)

Listed below are questions we commonly get about our products and services. Scroll down to see answers to these questions.  If these don’t answer your question please email us at info@thecoatingstore.com and we’ll respond as soon as possible.

Product Use FAQs

Can I use your products for a DIY project in my garage?

The products sold on TheCoatingStore.com are designed for use by professionally trained autobody painters with proper personal protective equipment (PPE) in an approved spray booth and are not recommended for at home or “do-it-yourself (DIY)” applications. Note - No matter the brand, automotive paints contain chemicals that are more hazardous to your health than normal paints you can buy at your local home improvement store.

How can you sell your paints and coatings at such low prices?

Our unique sales and marketing strategy allows us to save large amounts of money which allows us to make a great product and sell it at a great price. For example, our online presence and “word of mouth” sales model allows us to distribute our products throughout the country without hiring salespeople. Furthermore, we only take orders through our website which automates order entry and keeps our staffing costs lower. We also make our own high-quality paint under the UreChem brand name, so when you purchase from TheCoatingStore. com you are buying manufacturer direct. All of these factors allow us to sell premium quality automotive paint at amazing prices.

What is a VOC requirement or restriction?

Volatile Organic Compounds (VOCs) are released as the solvents in paints evaporate. VOCs contribute to reduced air quality, and as such, are regulated by the environmental protection agency (EPA) and local and/or state law. There is a nationwide VOC restriction, which all our products meet, but some states have their own VOC requirements which are more stringent than the national rule. Currently, Delaware, California, and Maryland have some low VOC but other areas may add restrictions over time so always check your local rules before purchasing. We offer a “low VOC” version of most of our products which are compliant for use in the low VOC regulated markets. Non-Low VOC products are not for sale or use in low VOC markets.

Can I use your products in my state?

Check local regulations before purchasing. Some areas require a "low VOC" automotive paint for compliance with air regulations.

Will your products stand up to various weather elements?

The short answer is Yes! Our products are built from highly weatherable premium resins, light-fast pigments, and high doses of UV protectant to ensure long life. We have confirmed through lab and “real world” testing that our products perform comparable or better, in some cases, than market leading brands that sell for 2-3 times the price. However, there are some types of custom colors such as True Candy Colors and Neon colors that will fade faster than our normal car colors. This is due to the unique dyes used to make these colors and no matter who makes them and how much you pay for them they will not hold up as well as a normal car color. You will know if you are choosing a Candy or Neon color because that is clearly noted in the title of the listing for those colors.

Can I use my primer, clear, and reducers in your paints?

Maybe. Maybe not. Is it worth the risk? Our primers, clears, and reducers are often higher quality AND less expensive than what you can get elsewhere. We are not able to test our products with competitive products as a system, so we can’t guarantee it will work. We know that some reducers do not work well in our base and that some cheap reducers will cause problems in our 2K products. Keep in mind your best values are on our kits that contain everything you need for your color and clear.

Do I need primer? What kind of primer do I need?

Primer  and/or sealer is required in many repair and restoration projects and a best practice in all automotive painting scenarios. UreChem offers a full line of primers designed for automotive use and proven to work with UreChem color coats and clears as a system.

TheCoatingStore.com business FAQs

Do you sell to PBE jobbers?

Yes! Contact us at dealersales@thecoatingstore.com for details on our programs. Combine your established store front with our online marketing strategies to expand you business. Let’s grow together!

Do you mix paints to match car colors?

TheCoatingStore.com specializes in custom paints to make your ride stand out from the crowd.  Due to the tremendous expense of establishing a variant/alternate program needed to be competitive in collision repair shops, we do not offer OEM colors for spot and panel repairs.  However, we do match many factory colors for customers that are painting the whole vehicle and want to go with a factory color.  If you have a specific factory color you are looking for and it doesnt show up in the site search please contact us with the code, make, and model it was used on for a quote.

How do you keep your prices so low?

Our unique e-business platform allows us to reach a wide audience of prospective clients without a large sales and marketing budget. At TheCoatingStore, we work directly as the manufacturer, buy quality raw materials, and combine it with smart distribution methods. All this means we are able to sell a great product at amazing savings.

Can you send me a color chip or book or paint sample?

You can purchase one of our color charts here.  Our color chart contains actual sprayouts of our hottest 160 colors grouped by solids, metallics, 2 stage pearls, and 3 stage effects. We do not offer paint "samples" at this time other than the color chart.

Do you have a paper catalog you can send me?

Sorry, no we don't. In an effort to keep costs down for us and savings up for you, we use the online store as our catalog. A good resource for many color choices is our color chart, which is very inexpensive and ships for free via USPS.

Purchase FAQs

Do you ship internationally?

Sorry, we do not. Nearly all of our products are flammable and shipping flammable materials on an airplane is very expensive and requires a lot of documentation.  At this time, we only ship to the continental USA.

How long does it take for my purchase to arrive at my door?

Most (99+%) orders ship within 2 business days of receiving a completed payment. However, special orders and out-of-stock items can take longer. Once your order is with FedEx or UPS, you will receive a tracking email and/or text to follow the ground shipping progress. The amount of time the package travels depends on how far you are from our headquarters in Mississippi.

What happens if I need to return or exchange a purchase?

You may return unused merchandise that is in saleable condition within 30 days of the original purchase date for a refund, less any shipping costs incurred. Exchanges may be done up to 90 days from original purchase date. Note - We will deduct our original shipping costs from any refund or exchange. Please follow the return instructions.  Special order items (items not on the site we have to invoice you for) are not eligible for return.

What if the product is broken or damaged during shipping?

We go to great lengths to pack materials to reduce shipping damage, but occasionally products do get damaged in transit. Let us know right away, and be sure to keep the box the parts arrived in. Items damaged or items missing from your shipment must be reported within 24 hours of package receipt so we can file a claim with the appropriate carrier. Should your items be damaged beyond use during shipment, please take photos of the box and items and email them to us at shipping@thecoatingstore.com. We will file a damaged freight claim to get your money back or materials replaced.  Please note we do not consider dented cans product that is damaged beyond use.  We do not ship dented cans or damaged merchandise.

Do you offer express/expedited shipping?

Because of complex shipping regulations for paint and paint-related materials, we have limited shipping options. Ground shipping is the only option we can offer and there are no expedited ground shipping options available to most of the country.

Can I track my package?

Yes. When your items ship our software will automatically email and/or text a tracking number. If after 2 business days (weekends and holidays do not count as business days) from completed payment you have not a tracking number please contact us to verify your package status.

What payment methods do you accept?

Visa, MasterCard, American Express, Discover, and PayPal.  Sorry, we do not accept checks or COD.

How do you protect my credit card information?

Our website checkout is SSL secured, which means your personal and credit card information is encrypted to keep it safe. We never see or store your credit card info so there is no danger of someone stealing your credit card information from us.

What do I do if I need to cancel my order?

Call us at 877-583-0400 immediately. We process orders quickly and once an item ships we cannot cancel the order.

Can I place my order over the phone?

We do not accept orders over the phone.  This is one of the things we do differently that allows us to sell a high quality product at such a low price. Ordering through the internet is an automated process that saves us tremendous amounts of operating costs allowing us to sell our products for less. 

Do I need to have an account to order a part?

No, you don't need an account but setting up one makes it convenient to see your order and where it is in the delivery process. Establishing an account at TheCoatingStore.com can help you keep track of what you have ordered in the past and reduce the order entry time in the future.

Do you offer a warranty?

We do offer a warranty when our product is used from the metal or fiberglass up using UreChem primers, color, and clears as a system in the manner we recommend. The length of the warranty depends on the system and color. For more specifics please contact us at info@thecoatingstore.com.

What are your Customer Service hours?

We're here Mon - Fri, 8AM - 5PM, CST. Email us any time at info@thecoatingstore.com or on Facebook.

Do you ever offer coupons or discounts?

Occasionally. Sign up for our TheCoatingStore newsletter to be the first to learn about any promotions or sales.

Keep in mind that we have built-in discounting due to shipping savings for for higher order volumes. For instance, a $400 single order ships for free and orders over $1500 qualify for free shipping and a 10% rebate.  Our prices are already really low and there is not much room for additional discounting but ordering more at one time allows us to save on shipping which we in turn pass on to you with Free Shipping and our rebate program.

Do you charge sales tax?

We are required to charge sales tax in Mississippi and any state that our sales exceed the threshold set by that state. If sales tax is applicable it will automatically be added to your cart total prior to payment.